We help and support you to effectively manage your Joomla! CMS website wherever it is hosted.
Subscribe to WYNCHCO Joomla! CMS Help and Support to improve your website's resilience.
Reduce the risk of Compromise.
Price on Application
WYNCHCO Joomla! CMS Help and Support is bespoke.
The Service Level Agreement we draft for your consideration will reflect your specific needs.
The Subscription Period will be for a pre-determined finite period of time.
The Contract Price will reflect the extent of help and support to be provided.
Subscription Benefits
Subscription benefits include:
- Daily, Weekly and Monthly Joomla! CMS Website Maintenance,
- Timely implementation of Joomla! CMS and 3rd Party Extension updates,
- Priority Personal Email and Telephone Support,
- Unrestricted access to our JOOMLERS.UK User Guides, and
- Use of our unique WYNCHCO Template with your Joomla! CMS Website.
Each Joomla! CMS Help and Support subscription is covered by a bespoke Service Level Agreement.
Contact Customer Support for help with your Joomla! CMS website
Call 0770 300 4155 for help with your Joomla! CMS website
Once Only Support
If a six monthly or yearly Joomla! CMS Help and Support subscription is too big a commitment then we can still help.
For example, help with updates and resolving specific issues.
Joomla! CMS Migration
Is your website using an old version of Joomla! CMS?
The Joomla! Project™ recommends that you use the latest available version of its CMS.
The Joomla! Project only provides bug fix and security fix support for the latest versions of its CMS, namely:
- Joomla! 5.x, and
- Joomla! 6.x.
It no longer provides support for previous versions of its Joomla! CMS.
Websites using older versions of Joomla! CMS are therefore at increased risk of Compromise.
This risk can be significantly reduced by using the latest version of Joomla! CMS with your website.
If you need help migrating your website to Joomla! 6 then just ask.
Contact Customer SupportCall 0770 300 4155 to explore how we can help you.
Subscription Benefits in more detail
Benefit from Daily, Weekly and Monthly Joomla! CMS Website Maintenance
Daily, Weekly and Monthly Joomla! CMS Website Maintenance.
For the duration of the subscription period we'll provide you with continuous Joomla! CMS Website Maintenance.
Subscribe to improve your website's resilience and reduce the risk of Compromise.
Example Service Level
Here is a summary of the Joomla! CMS Website Maintenance we provide when you subscribe.
Week 1
When your subscription commences, we will:
- establish a record of Joomla! CMS maintenance, to be called the Maintenance Log Book;
- conduct a server-side Security Audit of your Joomla! CMS;
- produce an Action Plan to address the vulnerabilities identified;
- implement the Action Plan;
- install and configure a Web Application Firewall;
- install and configure a Backup Utility;
- create a folder called mybackups outside the document root on the server hosting your Joomla! CMS (to which we'll send weekly Backup Archives).
Daily
On a daily basis, we will:
- monitor for and promptly install Joomla! CMS Updates;
- monitor for and promptly install Third Party Application Updates;
- monitor Joomla! CMS back end activity;
- notify you by email if we see evidence of suspicious Joomla! CMS back end activity;
- monitor Joomla! CMS uptime;
- notify you by email if we observe extended periods of Joomla! CMS downtime;
- record Joomla! CMS and Third Party Application updates in the Maintenance Log Book.
Weekly
On a weekly basis, we will:
- create a Backup Archive;
- send the Backup Archive to the mybackups folder on the server hosting your Joomla! CMS;
- conduct a server-side Security Audit of your Joomla! CMS, including scan for suspicious and malicious content in Joomla! CMS files;
- notify you by email if we discover evidence of the Joomla! CMS having been Compromised;
- record changes made to your Joomla! CMS's configuration in the Maintenance Log Book.
Monthly
On a monthly basis, we will:
- conduct a supplementary browser-side Security Audit of your Joomla! CMS;
- send a copy of the updated Maintenance Log Book to you by email;
- remind you how to download Backup Archives from the mybackups folder.
Website Recovery
If your Joomla! CMS Website is Compromised during the Subscription Period then we'll attempt to resolve the issue by restoring Backup Archives.
Benefit from Priority Personal Email and Telephone Support
Priority Personal Email & Telephone Support.
For the duration of the subscription period we'll do our best to provide you with answers to your questions about how to use the core Joomla! CMS and Third Party Applications listed in our Service Level Agreement.
You may contact us by email and telephone using the contact details published at our website (www.wynchco.uk).
We'll respond to your emails and telephone calls between the hours of 09:00 - 17:00 GMT (Monday - Friday) excluding UK bank holidays.
Benefit from Unrestricted Access to our JOOMLERS.UK User Guides
Unrestricted Access to our JOOMLERS.UK User Guides.
Subscribers benefit from unrestricted access to our comprehensive online JOOMLERS.UK User Guides.
We frequently update our illustrated step by step guides to keep them current, relevant and useful to WYNCHCO Joomla! CMS Help and Support subscribers.
Benefit from using our unique WYNCHCO Template with your Website
Use our unique WYNCHCO Template with your Website.
WYNCHCO Joomla! CMS Help and Support includes a non-exclusive limited licence to use our unique WYNCHCO Template with your Website.
Our unique WYNCHCO Template Design comprises:
- three Style Sheets,
- dozens of Custom Styles organised into groups,
- each of which can be changed in an instant via the website Dashboard,
putting you in complete control of your website's Look & Feel.
A WYNCHCO Template Design makes it easy to change the appearance of your website with just a few mouse clicks.
And makes websites look great regardless of device and screen size.
Read more: WYNCHCO Mobile Friendly Accessible Website Designs.
Joomla! CMS Help and Support Case Studies
Read how others benefit from subscribing to one of our Joomla! CMS Help and Support packages.
Help and Support for Simon Corrugated Machinery
Simon Corrugating Machinery Ltd
Runcorn, Cheshire
The company asked us to help make their website more resilient several years ago.
Our initial Service Level Agreement included rebuilding their existing website which had been created using a version of the Joomla! CMS no longer supported by The Joomla! Project.
The company has since benefited from both a modern responsive website which is accessible to the widest possible audience.
And the reassurance provided by their subscription to continuous WYNCHCO Joomla! CMS Help and Support.
Help and Support for Manx Urology Consulting
Manx Urology Consulting
Isle of Man
The medical practice subscribed to our offer of continuous WYNCHCO Joomla! CMS Help and Support when they approached us for help with creating a Joomla! CMS website.
The medical practice has since enjoyed the peace of mind which comes from knowing that when issues arise they can give us a call.
Case Study: Joomla! CMS Help and Support for Health Sector Organisations.
Next Steps
Before you subscribe
First, we will perform a browser-side scan of your website to check for any evidence of it having been Compromised.
If the browser-side scan suggests your website has not been Compromised then for peace of mind before you subscribe we'll offer to perform a server-side scan of your website.
If the results of either scan indicate that your website has been Compromised then we'll recommend that it be either:
- repaired,
- restored to its last known clean backup, or
- re-built using a fresh installation of the latest version of Joomla! CMS.
before you subscribe.
If you are hosting your Joomla! CMS website on an Nginx server then we recommend you check your hosting provider will:
- allow custom Nginx configuration, and
- guarantee that Nginx can load the custom nginx.conf file (essential when using Akeeba Admin Tools Nginx Configuration Maker).
Disclaimer
We do not guarantee that your Joomla! CMS Website will not be Compromised.
No-one can provide such a guarantee.
Subscribing to WYNCHCO Joomla! CMS Help and Support will however reduce the risk of Compromise.
Contact Customer Support
Contact Customer Support
to explore the benefits of a WYNCHCO Joomla! CMS Help and Support subscription.
Call 0770 300 4155
to explore the benefits of a WYNCHCO Joomla! CMS Help and Support subscription.
Introducing Related Services
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We Coach Joomla! Website Administrators
Ask about our Joomla! CMS Coaching Services when you subscribe to WYNCHCO Joomla! CMS Help and Support.
-
We Design Mobile Friendly Websites
Ask about our Template and Website Design Service when you subscribe to WYNCHCO Joomla! CMS Help and Support.
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We Sponsor JOOMLERS.UK User Guides
Subscribers to WYNCHCO Joomla! CMS Help and Support benefit from unrestricted access to our online JOOMLERS.UK User Guides.
More about WYNCHCO Solutions
Our Mission
Ken Edwards - Company Founder
We help and support managers responsible for Joomla! CMS websites in UK business and third sector organisations which subscribe to WYNCHCO Joomla! CMS Help and Support.
We support organisations in Cheshire, Manchester, Merseyside, and the North West region from our office in Warrington. If you are based in the UK but outside the North West, we can still help.
Our Mission is to put you in control of your website.
We enjoy keeping up-to-date with the latest Joomla! developments, trends and best practices and sharing our expertise with you to help you more effectively manage your Joomla! CMS website.
We work hard to develop and maintain long-lasting customer relationships.
The WYNCHCO Customer Care Code
We aim to deliver excellent support to our customers at all times.
We pride ourselves on building long-standing close-working relationships with our customers.
Key words
- Collaboration.
- Flexibility.
- Shared Purpose.
- Trust.
Our commitment
To provide you with:
- accurate and up-to-date product information,
- helpful solutions to support requests,
- transparent invoicing,
- SSL encryption when you visit our website.
To monitor our services to ensure optimal performance.
To safeguard your personal data.
To resolve your concerns promptly and professionally.
To pay our suppliers promptly and in return ask that our customers do the same.
